Refund policy

Retention of title

The delivered goods remain the property of MIB until receipt of full payment. The retention of title clause does not prevent the risks of loss or deterioration of the goods from being transferred to the customer as soon as they are made available (for consumers) or as soon as they are sent (for professionals).

Right of withdrawal

In application of articles L.221-18 and following of the Consumer Code, the customer has a period of thirty (30) clear days from the date of delivery of the order to exercise his right of withdrawal on his order. This period runs from the receipt of the products by the customer.

The customer must attach to his request for withdrawal a copy of the invoice or any other element allowing the identification of the order in question, and its holder. To exercise the right of withdrawal, the customer must notify MIB of this decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by registered post or email). The customer can use the model withdrawal form below but it is not obligatory.

Only the customer identified as such with MIB can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).

In the event of withdrawal, MIB will reimburse all payments received (with the exception of additional costs arising from the method of delivery) without undue delay and, in any event, no later than fourteen (14) days from the day on which MIB is informed of the decision to withdraw from this contract. MIB will proceed to the reimbursement upon receipt of the goods using the same means of payment as that used for the initial transaction.

MIB will cover the costs of a single return per order provided that the customer uses the return label provided for this purpose and sent by MIB.

The return address for any order placed in mainland France, the French overseas departments and territories or in Europe is as follows:

Mad In Blue
36 rue Paul Cézanne
68200 Mulhouse
France

The package must arrive no later than fourteen days after the communication of the decision to withdraw from this contract. This deadline is deemed to have been respected if the goods are sent before the expiry of the period of fourteen (14) days.

Model withdrawal form:

Return and Refund Policy

Any exchange or return must be declared by the customer to MIB, by sending an email to bonjour@lebeaujean.fr or via the site's contact form.

The products must be returned by the customer no later than fourteen (14) days after communicating their decision to withdraw and receiving a return shipping label. A copy of the delivery note must be attached. MIB will cover the cost of returning the goods provided that the customer uses the return label provided. Only one return per order will be handled by Mad In Blue. Subsequent returns will be charged nine (9) euros.

The product must be returned by the customer in its original packaging and in perfect condition (suitable for resale, labeled, not worn or washed), to request a refund. Packages in which the invoice or delivery note is not attached and no element allows the sender to be identified (order number, name, first name, address) will not be processed.

If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the customer. Products that are not returned within the time limits and conditions referred to above will not be refunded by MIB.

The return address for any order placed in mainland France, the French overseas departments and territories or in Europe is as follows:

Mad In Blue
36 rue Paul Cézanne
68200 Mulhouse
France

MIB does not support returns outside the European Union. All such returns are the responsibility of the customer.

In accordance with Article L. 221-24 of the French Commercial Code, MIB undertakes to reimburse the sums collected for the order within fourteen (14) days. This period begins upon receipt by MIB of the returned products.

The refund will be made by crediting the customer's payment method corresponding to the payment method used to pay for the order.

If the product was acquired through a competition (from the brand or via a partner), the return and refund terms do not apply.

Terms of exchange

If the customer wishes to exchange his product for another product from the site www.lebeaujean.fr (subject to availability), he must request the return of the product ordered and the reimbursement of his order (see return and reimbursement terms above) and place a new order on the site www.lebeaujean.fr for the desired product.

If the product was acquired through a competition (from the brand or via a partner), the exchange terms do not apply.