Frequently Asked Questions
General information
The page describing the personal data privacy policy.
We are a DNVB! A "Digital Native Vertical Brand," which in plain English means a company that bases its development model on online sales. However, we still have a partner store to stay in touch with the market. It's close to us, not far from Mulhouse. And we've begun developing our network of partner stores across France! Contact us to learn more.
Would you like to become a reseller of our products? We'd be happy to do so. You'll find the benefits and conditions by clicking here: Become a reseller . And if you don't have an active account, contact us to benefit from special conditions!
Product information
Pants (selvedge, jeans and chinos)
Here are two resources to help you select the right pant silhouette that will suit you best:
1/ Our blog article on the issue
2/ Our Morpho Quiz which will select the products for you
All our pants are available in 3 silhouettes (Le Classique, Le Galbé, Le Futé) but only one Regular Tapered fit. We do not offer bootcut, straight, skinny, loose, baggy, or hole jeans...
All instructions are described in our size guide for pants.
At the current stage of our development, we are very focused on men's trousers, in order to perfect their adaptation to male body shapes, and do not offer women's jeans or chinos.
However, we are regularly reviewing this as a possible future option. If you are interested in this possible development, please let us know by sending a message to bonjour@lebeaujean.fr !
Jeans
First of all, we apologize for the inconvenience. Here are two options:
1/ Look at the other washes of the model you have chosen. Each model is available in raw, dark blue and light blue.
2/ Click on the "Alert me when available" button. You will then receive an email alert as soon as our new production arrives!
Here are two resources to help you select the right color of jeans, the one that will suit you best:
1/ Our blog article on the issue
2/ Our Morpho Quiz which will select the products for yo
Raw is the raw wash for denim purists. The Raw colorway is a raw denim that blends easily and will develop a patina over time.
Available in dark blue, or Dark Used for specialists, it is already patinated but still dark. It will give you a modern and refined look.
Mid Blue is a light blue denim wash. Light blue, or Mid Blue for denim lovers, is the lightest and most distressed color. It's perfect for a casual look that's always understated.
Black is a pair of jeans overdyed black. Available in black/black, men's black jeans are made from softened raw denim, then overdyed black on the garment. You'll love the depth of their black color and their subtly blue highlights.
Chinos
Here are two resources to help you select the right color of jeans, the one that will suit you best:
1/ Our blog article on the issue
2/ Our Morpho Quiz which will select the products for you
The scarves
Le Beau Jean scarves are 100% cotton, woven and made in France.
The cotton scarf in white affirms the chic look of both women and men. This color gives you an elegant and refined look by bringing light to your outfit. Summer and winter, we never tire of it!
The blue color of this scarf , the most casual, reveals your rock or adventurous spirit. This splendid ultra-trendy color is the best ally for a face with a light complexion. A favorite at a glance
The ochre scarf (a cross between saffron and mustard) adds a touch of originality to your outfit. This magnificent color will captivate your eyes by highlighting your tanned complexion. Perfect for a boost of energy!
You will find our care advice in our scarf care guide.
The belts
All instructions are described in our belt size guide.
You will find our maintenance tips and mistakes to avoid in our belt care guide.
The hats
You will find our care and washing advice in our hat care guide.
The apron
You will find our maintenance and washing advice in our apron care guide.
Delivery
We ship orders within 24 hours on business days, and delivery then takes 24 to 48 hours depending on the chosen shipping method. Delivery times are indicated when ordering.
Parcel relay deliveries to mainland France are free, as are deliveries to Belgium and Luxembourg. The shipping costs are indicated in the shopping cart before validation, depending on the chosen shipping method.
The choice of delivery relay point is made after the order has been paid. You can see the relay point closest to you by clicking on "Map of Relay Points" at the very bottom of the website pages.
Orders & Payments
Of course! You can provide us with your instructions and message in the note that accompanies your order confirmation or by email to bonjour@lebeaujean.fr after confirming your order.
On mobile, depending on its resolution, the input field for discount codes to apply to orders does not always appear.
In this case, from the shopping cart page, click on the "Proceed to payment" button and then on the page that appears, click on "View my order summary". You can then enter the code.
If you've experienced a payment issue, the checkout system can be finicky. We apologize for this inconvenience, which is beyond our control. Sometimes you may have to try multiple times to complete your payment; the best solution is to use a different credit card or PayPal account.
Exchanges & Returns
When you purchase a Le Beau Jean product, we guarantee one free return per order (for size exchange or refund).
The procedure to exchange your product is as follows:
1/ You make a return request to us.
2/ We send you a return slip for the product.
3/ You return the product to us unworn and unwashed in its original packaging.
4/ We will refund you upon receipt after inspection.
And at any time you can place a new order with the size or color that suits you.
Upon receipt of the returned item and after inspection, we will proceed with the refund.
